Test bank for Primary Care 6th Edition by Buttaro

Test bank for Primary Care 6th Edition by Buttaro

Chapter 08: Risk Management
Buttaro: Primary Care: A Collaborative Practice, 6th Edition
MULTIPLE CHOICE
1. What is an important part of patient care that can minimize the risk of a formal patient
complaint even when a mistake is made?
a. Ensuring informed consent for all procedures
b. Maintaining effective patient communication
c. Monitoring patient compliance and adherence
d. Providing complete documentation of visits
ANS: B
Effective patient communication is key to building trust and rapport and ineffective
communication is a predictor for malpractice claims. The other items are important aspects
of care and may help the provider during the investigation of a claim, but do not minimize
the risk.
MULTIPLE RESPONSE
1. What are some causes for failures or delays in diagnosing patients resulting in malpractice
claims? (Select all that apply.)
a. Failing to recognize a medication complication
b. Failing to request appropriate consultations
c. Improper performance of a treatment
d. Not acting on diagnostic test results
e. Ordering a wrong medication
ANS: B, D
Failing to obtain consultations when indicated or not acting on diagnostic test results can
lead to diagnosis-related failures. Failing to recognize medication complications and
ordering a wrong medication lead to medication prescribing allegations. Improper
performance of a treatment can lead to treatment-related malpractice claims.