Human Relations 6th Edition By Lowell – Test Bank
Chapter 11 Conflict Management
| 1. | In American business, the workplace contains a greater amount of conflict today than in the past, mainly because of the movement of the United States from an industrial economy to a service-dominated economy.
TRUE |
| Learning Objective: 11-01 Identify the types of conflict. |
| 2. | Conflicts always affect the workplace negatively.
FALSE |
| Learning Objective: 11-01 Identify the types of conflict. |
| 3. | Intragroup conflict occurs when a conflict arises among group members, and they choose sides and split off into factions within the existing group.
TRUE |
| Learning Objective: 11-01 Identify the types of conflict. |
| 4. | A manager should try whenever possible to change a dysfunctional conflict into a functional one.
TRUE |
| Learning Objective: 11-01 Identify the types of conflict. |
| 5. | Conflict in a workplace is harmful because it can lead to groupthink.
FALSE |
| Learning Objective: 11-01 Identify the types of conflict. |
| 6. | Person-versus-group conflict can involve someone who never was a member of the group, but who opposes it.
TRUE |
| Learning Objective: 11-01 Identify the types of conflict. |
| 7. | If you know what type of conflict you are involved in, that knowledge can help you discover how best to resolve it.
TRUE |
| Learning Objective: 11-02 List sources of conflict. |
| 8. | Values conflicts tend to focus on disagreements over what a statement or concept means.
FALSE |
| Learning Objective: 11-02 List sources of conflict. |
| 9. | In the context of the sources of conflict, an organization can encourage conflict simply through the way it is structured even if it does not actively promote conflict.
TRUE |
| Learning Objective: 11-02 List sources of conflict. |
| 10. | Difficulty with self-definition is typically the source of values conflict.
FALSE |
| Learning Objective: 11-02 List sources of conflict. |
| 11. | Negotiation-of-selves conflict primarily arises when a conflict factor is built into the structure or the policies of the organization.
FALSE |
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