Industrial And Organizational Psychology Research and Practice 6th Edition by Paul E. Spector – Test Bank

Industrial And Organizational Psychology Research and Practice 6th Edition by Paul E. Spector – Test Bank

CHAPTER 9: JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT

 

Learning Objectives

 

After studying this chapter, students should be able to:

 

1. Define job satisfaction and describe how it is assessed.

 

2. Describe the antecedents of job satisfaction.

 

3. Describe the possible effects of job satisfaction.

 

4. Define organizational commitment and describe how it is assessed.

 

5. Explain how organizational commitment relates to other variables.

 

6. Explain how emotions affect people at work.

 

TESTBANK

Multiple Choice Questions

 

1. Which of the following is not an example of a job satisfaction facet?
2. Pay
3. Supervision
4. Individualism
5. Security

Answer:    c                            Learning Objective:  1                      Page: 217

 

2. Which of the following is NOT one of Hofstede’s cultural dimensions?
3. masculinity
4. locus of control
5. power distance
6. uncertainty avoidance

Answer:    b                            Learning Objective:  1                      Page: 219

 

 

3. __________ is an attitudinal variable that reflects how people feel about their jobs overall and about various aspects of their jobs.
4. Job satisfaction
5. Organizational commitment
6. Job involvement
7. Occupational commitment

Answer:    a                      Learning Objective:  1                Page: 217

 

4. According to the ________ approach to job satisfaction, people can be satisfied with some aspects of their jobs and dissatisfied with other aspects of their jobs.
5. global
6. facet
7. aspect
8. component

Answer:    b                      Learning Objective: 1                 Page: 217-218

 

5. Americans were most satisfied with which of the following features of their jobs?
6. pay
7. co-workers
8. security
9. promotional opportunities

Answer: b                              Learning Objective:  1                     Page: 218

 

6. In a 2009 SHRM poll, approximately what percent of working Americans reported liking their jobs overall?
7. 12 %
8. 45 %
9. 86 %
10. 91 %

Answer:    c                      Learning Objective:  1                Page: 216

 

7. Managers from which countries were shown to be least satisfied?
8. The United States
9. England
10. Israel
11. Canada

Answer:    b                      Learning Objective:  1                Page: 219

 

8. In general, Americans tend to be most satisfied with which aspect of their jobs?
9. The nature of their work
10. Pay
11. Promotion possibilities
12. Health insurance and other fringe benefits

Answer:    a                      Learning Objective: 1                             Page: 218

 

 

9. Which cultural value has been shown to relate to job satisfaction?
10. individualism/collectivism
11. masculinity
12. power distance
13. uncertainty avoidance

Answer:    a                      Learning Objective:  1                Page: 220

 

10. Which cultural value reflects the extent to which organizations focus on achievement and job performance as opposed to employee health and well-being?
11. Collectivism
12. Masculinity
13. Power distance
14. Individualism

Answer: b                              Learning Objective:  1                      Page: 218

 

11. According to the research on culture differences in job satisfaction, the Latin countries tend to be high in which of the following values?
12. Collectivism
13. Masculinity
14. Power distance
15. Both A and C

Answer: d                              Learning Objective:  1                      Page: 219

 

12. What is the biggest limitation to the JDI?
13. It only has 3 facets.
14. It only has 5 facets.
15. It only has 20 facets.
16. It only has 72 facets.

Answer: b                              Learning Objective:  1                      Page: 222

 

13. Job satisfaction is usually measured by what method?
14. Watching people to see if they act as if they like their jobs.
15. Checking to see if people show up at work.
16. Asking their supervisors.
17. Asking the people themselves.

Answer: d                              Learning Objective: 1                                   Page: 220

 

14. Which measure of facet job satisfaction was most thoroughly and carefully validated, and is most popular with researchers?
15. Job Descriptive Index (JDI)
16. Job in General Scale (JIG)
17. Minnesota Satisfaction Questionnaire (MSQ)
18. Job Satisfaction Survey (JSS)

Answer:    a                      Learning Objective:  1                Page: 220

 

15. Which of the following dimensions is measured by the Job Descriptive Index (JDI)?
16. Supervision
17. Autonomy
18. Security
19. Recognition

Answer:    a                      Learning Objective:  1                Page: 220

 

16. Which facet measure of job satisfaction measures only five facets?
17. Minnesota Satisfaction Questionnaire (MSQ)
18. Job Descriptive Index (JDI)
19. Job in General (JIG)
20. Job Satisfaction Survey (JSS)

Answer:    b                      Learning Objective:  1                Page: 220

 

17. The major weakness of the Job Descriptive Index (JDI) is that
18. it was not carefully developed.
19. it has not been validated.
20. it includes so many facets that it is difficult to make sense of the results.
21. it includes only five facets.

Answer: d                              Learning Objective:  1                      Page: 222

 

18. If I wanted to research someone’s job satisfaction, I would most likely assess them by which of the following?
19. A job shadow
20. A supervisor interview
21. The JDI
22. Positive affectivity test

Answer:    c                      Learning Objective:  1                Page: 220

 

19. Which assessment inventory does NOT measure job satisfaction?
20. Myers Brigs Type Indicator (MBTI)
21. Job Descriptive Index (JDI)
22. Minnesota Satisfaction Questionnaire (MSQ)
23. Job in General Scale (JIG)

Answer:    a                      Learning Objective:  1                Page: 220-223

 

20. Which of the following dimensions is NOT measured by the Job Descriptive Index (JDI)?
21. Work
22. Supervision
23. Promotion opportunities
24. Communication

Answer:    d                      Learning Objective:  1                Page: 220

 

21. Which job satisfaction scale measures intrinsic and extrinsic satisfaction?
22. Myers Brigs Type Indicator (MBTI)
23. Job Descriptive Index (JDI)
24. Minnesota Satisfaction Questionnaire (MSQ)
25. Job in General Scale (JIG)

Answer:    c                      Learning Objective:  1                Page: 221

 

22. A person is dissatisfied with pay and their fringe benefits. Which aspect of the MSQ would measure this?
23. extrinsic satisfaction
24. intrinsic satisfaction
25. benefit satisfaction
26. commitment satisfaction

Answer:    a                      Learning Objective:  1                Page: 222

 

23. ______________ refers to the nature of job tasks themselves and how people feel about the work they do.
24. Job satisfaction
25. Intrinsic satisfaction
26. Extrinsic satisfaction
27. Job commitment

Answer:    b                      Learning Objective:  1                Page: 222

 

24. _________ is measured by the MSQ and concerns aspects of the work situation that the person likes, such as fringe benefits and pay.
25. Job satisfaction
26. Intrinsic satisfaction
27. Extrinsic satisfaction
28. Job commitment

Answer: c                         Learning Objective:  1                Page: 222

 

25. Which of the following measures global job satisfaction but does not measure facets of job satisfaction?
26. Minnesota Satisfaction Questionnaire (MSQ)
27. Job Descriptive Index (JDI)
28. Job Satisfaction Survey (JSS)
29. Job in General Scale (JIG)

Answer:    d                      Learning Objective:  1                Page: 223

 

26. Global satisfaction can be assessed by summing individual facet scores.
27. true
28. false

Answer:    b                      Learning Objective:  1                Page: 223

 

27. Which has NOT been shown to be an antecedent of job satisfaction?
28. Pay
29. Length of time on job
30. Job characteristics
31. Age

Answer:    b                      Learning Objective:  2                Page: 223-232