IndustrialOrganizational Psychology An Applied Approach 8th Edition by Michael G. Aamodt – Test Bank

Multiple Choice

1. Communication that flows directly from one employee to her supervisor is:

	a.	upward communication
	b.	downward communication
	c.	serial communication
	d.	horizontal communication

ANSWER:

2. ______ communication reduces the number of people who can talk to the top executive.

	a.	Downward
	b.	Serial
	c.	Horizontal
	d.	Upward

ANSWER:

3. A top executive never receives negative information from her staff. This is known

as _______ and is a disadvantage of _____ communication.

	a.	proximity effect / downward
	b.	MUM effect / horizontal
	c.	MUM effect / serial
	d.	proximity / serial

ANSWER:

4. Which of the following statements probably refers to a problem associated with an “open door” policy rather than serial communication?

	a.	Potential for excessive communication
	b.	Message content is often modified
	c.	Bad news is seldom relayed
	d.	The physical distance reduced accuracy

ANSWER:

5. A communication method that facilitates upward communication by asking employees to

rate their opinions on such things as pay or working conditions is known as the ______.

	a.	complaint box
	b.	union steward
	c.	ombudsperson
	d.	attitude survey

ANSWER:

6. ______ is an easily employed method which allows employees to communicate their opinions,

complaints, suggestions, etc., to management at virtually any time.

	a.	An attitude survey
	b.	A suggestion box
	c.	A memo
	d.	A liaison

ANSWER:

7. Which of the following is NOT a method to facilitate upward communication?

	a.	Complaint box
	b.	Bulletin board
	c.	Ombudsperson
	d.	Attitude survey

ANSWER:

8. _______ communication flows directly from a supervisor to employee.

	a.	Upward
	b.	Horizontal
	c.	Downward
	d.	Serial

ANSWER:

9. A ____ contains all of the specific rules under which an organization operates and is a method of ______ communication.

	a.	policy manual / downward
	b.	employee handbook / downward
	c.	policy manual / upward
	d.	employee handbook / upward

ANSWER:

10. Which of the following methods of downward communication is often lengthy and difficult to

understand?

	a.	Memos
	b.	Telephone calls
	c.	Policy manuals
	d.	Email

ANSWER:

11. Babies, birthdays, and ballgame scores are commonly communicated through:

	a.	policy manuals
	b.	the Internet
	c.	memos
	d.	newsletters

ANSWER:

12. Internal, organization-wide electronic communication networks are called:

	a.	email
	b.	the Internet
	c.	an intranet
	d.	voice mail systems

ANSWER:

13. Which of the following is NOT an advantage of email?

	a.	Increased documentation
	b.	Timely exchange of information
	c.	Increased productivity
	d.	Increased use of nonverbal cues

ANSWER:

14. Martha’s desk in located in a large area that is completely open. Her company uses a _______ to design its office.

	a.	freestanding
	b.	uniform plan
	c.	free-form work station plan
	d.	portable office approach

ANSWER:

15. Raul’s desk is located in a cubicle next to 30 other cubicles. Raul’s company uses a ______ to design its office.

	a.	freestanding
	b.	uniform plan
	c.	free-form work station plan
	d.	portable office approach

ANSWER:

16. When one employee passes information to another, who passes the information to another, they

are using what type of grapevine pattern?

	a.	Cluster grapevine
	b.	Single strand
	c.	Probability
	d.	Gossip

ANSWER:

17. ____ refers to an informal communication process in which one individual in the grapevine passes on information to a select group of people, with not everyone receiving the information.

	a.	Single strand pattern
	b.	Gossip
	c.	Rumor
	d.	Probability

ANSWER:

18. In the _____ grapevine, one employee passes information to only a few people who randomly pass the information to others, whereas in the ____ grapevine, those few people pass that information on to a few other selected employees.

	a.	probability / cluster
	b.	cluster / probability
	c.	single strand / cluster
	d.	gossip / cluster

ANSWER:

19. ______ are employees who receive most of the information through a grapevine and, in turn,

pass it on to others.

	a.	Liaisons
	b.	Isolates
	c.	Deadenders
	d.	Gossipers

ANSWER:

20. _____ are employees who receive less than half of the information through a grapevine, whereas

_____ hear most of the grapevine information but don’t pass it on.

	a.	Dead‑enders / isolates
	b.	Isolates / dead‑enders
	c.	Isolates / liaisons
	d.	Liaisons / dead‑enders

ANSWER:

21. If 97% of managers hear information through the grapevine and then pass the information on,

they are most accurately referred to as:

	a.	isolates
	b.	dead enders
	c.	liaisons
	d.	rumorists

ANSWER:

22. Poorly substantiated information is known as:

	a.	rumor
	b.	gossip
	c.	noise
	d.	probability

ANSWER:

23. ______ communication is the exchange of a message across a communication channel from

one person to another.

	a.	Downward
	b.	Interpersonal
	c.	Intrapersonal
	d.	Horizontal

ANSWER:

IndustrialOrganizational Psychology An Applied Approach 8th Edition by Michael G. Aamodt – Test Bank